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Calendario Académico

SIMCA

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GOU PAGOS

Home Administrative Vice-Rectorate Information and Communications Technology Division

Academic Vice-Rectorate

Information and Communications Technology Division

The Information and Communications Technology Division is a support unit within the Administrative Vice-Rectorate. It is responsible for promoting the technological development of the University of Cauca by providing the academic and administrative communities with technology solutions tailored to their needs, whenever they are required.

In addition, the Division seeks to facilitate access to information technology resources to support the efficient management and exchange of information.

Mission

The mission of the ICT Division is to drive the technological development of the University of Cauca by providing innovative, efficient technology solutions tailored to the academic and administrative needs of the University community.

The ICT Division strives to facilitate access to information technology resources and to manage information strategically in support of decision-making while integrating academic, administrative, and research processes. In addition, it is committed to strengthening the University’s technological infrastructure, services, and internal capabilities; ensuring the security of information and information systems; fostering the development of digital competencies and research in emerging technologies; and promoting innovation, learning, and institutional transformation in alignment with the current and future trends and challenges of the digital environment.

Vision

By 2027, the ICT Division of the University of Cauca aims to be recognized for its leadership in the development and implementation of state-of-the-art, secure, stable, and reliable information technologies.

The Division also seeks to lead the promotion of a digital culture across the University community by encouraging the efficient and strategic use of technological tools to optimize institutional management and operational processes. It will focus on strengthening its existing capabilities while continuing to improve in key areas such as IT project management, information and information systems security, data management, and process optimization.

Objectives

1

Modernize the University’s information systems to improve their efficiency and enhance the user experience through up-to-date, innovative, and user-friendly technological solutions.

2

Manage information strategically to support decision-making and integrate academic, administrative, and research processes.

3

Promote the exchange of information among the University’s different units, reducing duplicate efforts and maximizing operational efficiency.

4

Strengthen the ICT Division’s infrastructure, services, and internal capabilities to facilitate connectivity, mobility, and collaboration among members of the University community while improving service delivery and process management.

5

Protect the University’s information and information systems against internal and external threats, ensuring their confidentiality, integrity, and availability.

6

Develop the digital competencies of faculty, administrative staff, and students to enable them to adapt to the University’s ongoing digital transformation, in alignment with current and future trends and challenges of the digital environment.

7

Promote research into and the adoption of emerging technologies that drive innovation, learning, and the University’s transformation in response to current and future trends and challenges of the digital environment.

Organizational Chart

ICT Division Areas and Services

Imagen Área de Servidores y Servicios de Internet

Information Servers Area

It is responsible for the administration, maintenance, and monitoring of the servers and services hosted in the University of Cauca's data center. The Area ensures the availability, integrity, confidentiality, and performance of these resources by implementing server and service management practices based on industry standards and best practices.

Technology Resources Area

The Area is responsible for evaluating the technological feasibility of developing or acquiring any information system required to support institutional processes. The final recommendation is submitted to the Steering Committee for approval, taking into account its strategic alignment with the Institutional Strategic Information Technology Plan (PETI), as well as the risks and potential impact associated with each alternative.

Network Infrastructure Area

The Area is responsible for developing, implementing, and maintaining procedures for the management, administration, and operation of IT infrastructure, services, resources, and projects, in accordance with the Digital Government Policy and current best practices in IT Service Management (ITSM).

IT Support and Service System (SATIS)

At the ICT Division of the University of Cauca, we are committed to the continuous improvement of our processes in order to provide high-quality and efficient services. With this objective in mind, we have adapted the processes of the ITIL framework to manage technical support for the University’s Information Technology (IT) services. This initiative is designed to enhance the operation of the Service Desk and improve support for users who rely on the ICT Division.

This service benefits all academic and administrative units, as well as the University community at large, through the implementation of open-source tools. These tools enable us to optimize response times and maintain greater control over the workflow of incoming service requests. Our commitment is to deliver an efficient, high-quality technical support experience that ensures user satisfaction.